Refund & Cancellation Policy

Subscriptions

Paid plans are billed monthly in advance and renew automatically until you cancel.

You can cancel at any time from Credits & Plan, which opens the billing portal. Cancellation takes effect at the end of the period you have already paid for — you keep access until then.

Credits

Each plan grants AnimateX credits at the start of a billing period. Credits from a subscription period are for use within that period and do not roll over indefinitely.

Credits are an in-app allowance, have no cash value, cannot be transferred or exchanged for money, and are consumed as generations run.

Failed generations

Credits are held when a generation starts and only charged when it completes. If a generation fails, times out, or is stopped before the AI provider produces output, the held credits are released back to your balance automatically.

Combining shots into a final scene or story is done locally and never costs credits, so assembly can be retried freely.

Refunds

Because credits are consumed immediately and AI generation incurs real cost per run, subscription payments are generally non-refundable once the period's credits have been granted.

If you were charged in error, could not use the service due to a fault on our side, or your local consumer law grants you a right to withdraw, contact support@animatexapp.com and we will review the charge.

Statutory rights that apply where you live are not affected by this policy.

Failed payments

If a renewal payment fails, your plan is flagged and access to new credit grants pauses while the payment processor retries. Updating your card in the billing portal restores the plan.

Account deletion

Deleting your account does not automatically refund the current period. Cancel your subscription first if you do not want it to renew.